FAQ

Placing Orders

  • Is There An Order Minimum?

    Yes, our order minimum is $150.
  • Is There An Order Minimum?

    Yes, our order minimum is $150.
  • Is There A Cutoff Time For Placing An Order?

    Yes, please place your orders by 11:59PM the day before your selected delivery day to ensure a timely delivery.
  • How Do I Place An Order?

    You must have an authorized account to place orders. Simply create an account and it will be approved within approximately 48 hours. Then you can choose your items, fill up your cart, and follow the onscreen instructions to complete your order. You will receive an email confirmation that your order has been placed.
  • Help! I Can't Check Out!

    Make sure you have reached the order minimum of $150 and make sure there are no “Out of Stock” items in your shopping cart. Manually remove any “Out of Stock” items indicated by a triple asterisks (***) from your shopping cart. You must order at least $150 worth of items to be able to proceed through the check out system and complete your order.
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    Click here to reset your password.

Delivery

  • Where Do You Deliver?

    We currently deliver to the towns of East Hampton and Southampton, including East Hampton, Springs, Amagansett, Montauk, Sag Harbor, Wainscott, Southampton, Bridgehampton, Watermill, and Sagaponack.
  • Where Do You Deliver?

    We currently deliver to the towns of East Hampton and Southampton, including East Hampton, Springs, Amagansett, Montauk, Sag Harbor, Wainscott, Southampton, Bridgehampton, Watermill, and Sagaponack.
  • Is There A Delivery Fee?

    Yes, there is a $20 delivery fee.
  • Do You Do Same-Day Delivery?

    Unfortunately, we cannot accommodate same-day deliveries. Please place your orders by 11:59PM the day before your selected delivery day to ensure a timely delivery.
  • Can I Pick My Order Up At The Farm Stand?

    Not at the current time. Online orders are only available for home delivery.
  • What If I’m Not Home To Receive My Delivery?

    In order to ensure the freshness of your order, someone should be home to receive it. If you might not be there for a brief time, you can leave instructions as to where to leave your order, and we will do that. However, many of our items should be refrigerated, and Balsam Farms is not responsible for items left unattended.
  • I Want My Order Delivered On A Day That Isn't Listed.

    At the current time, we only deliver on the selectable days. We are sorry if this causes any inconvenience.

Item Availability

  • I Want A Quantity That Isn't Listed.

    At the current time, our produce is only available in the quantities that are listed. However, we are always trying to improve so feel free to send us your feedback.
  • I Want A Quantity That Isn't Listed.

    At the current time, our produce is only available in the quantities that are listed. However, we are always trying to improve so feel free to send us your feedback.
  • Does Balsam Farms Delivery Make Substitutions?

    Yes. We sometimes make substitutions for similar items in cases when an ordered item unexpectedly becomes out of stock. For example, we may substitute a different green zucchini for yellow zucchini. If you prefer to have no substitutions, please make a note on your order. In this case, we will refund you for any items that are unavailable for delivery.
  • What If I Ordered An Item But Now It's Out Of Stock?

    Due to the nature of growing produce on a small scale, our stock quantities of produce and other products are always changing. In the unfortunate chance that an item becomes unexpectedly out of stock between the time you place your order and the time we assemble your order for delivery, Balsam Farms will refund you the cost of the out of stock item and note the change on your receipt or substitute for a similar item and let you know.

Returns & Changes

  • I Want To Return An Item.

    All sales are final and we do not accept returns at this time. If you are dissatisfied with your product, please contact us as soon as possible.
  • I Want To Return An Item.

    All sales are final and we do not accept returns at this time. If you are dissatisfied with your product, please contact us as soon as possible.
  • Can I Change Or Cancel My Order?

    Once you proceed through check out, you cannot make changes or cancel your order.

Order Issues

  • I Didn't Receive An Item That I Ordered.

    We are sorry! Each order is hand packed and sometimes we make mistakes. Please contact us and we will refund you for the items not received.
  • I Didn't Receive An Item That I Ordered.

    We are sorry! Each order is hand packed and sometimes we make mistakes. Please contact us and we will refund you for the items not received.
  • My Food Was Not Of The Quality That I Expected.

    Freshness is one of our top priorities! We hand select the best items for your order and keep it in climate-controlled refrigeration units until it is delivered. To ensure high quality produce and fresh food, we ask that you be home to receive your order unless otherwise arranged. In the unlikely event that an item was bad, please contact us as soon as possible.
  • How Do I Contact Balsam Farms?

    Telephone, email, or visit us in person! Our phone number is 631.267.5635 and our email is info@balsamfarms.com. Stop by our farm stand on the corner of Town Lane and Windmill Lane in Amagansett, NY anytime from 9-6PM from mid May – mid December. Our extended summer hours are 9-7PM from July – Labor Day. View map and get driving directions here.